1. Order Issues & Damaged Items

If your item arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Send us:

• Your order number
• A description of the issue
• Clear photos or video of the problem

Once reviewed, we’ll arrange a replacement or refund depending on the situation.

2. Returns

Because many of our items are made-to-order or limited-inventory, we generally do not accept change-of-mind returns (wrong size, color preference, etc.).

However, if there’s a mistake on our side or a quality problem, we will make it right.

3. Non-Returnable Items

The following cannot be returned:

• Used or worn items
• Items without original packaging
• Sale or clearance items
• Gift cards or digital items
• Items damaged due to improper use

4. Refunds

If a refund is approved, it will be issued to the original payment method.

Please allow:

• 3–7 business days for us to process the refund
• 5–10 business days for your bank or card provider to post it

Shipping fees (if any) are typically non-refundable unless the issue was our fault.

5. Cancellations

Orders may be cancelled only if they have not yet been processed or shipped. Once production or packing has started, cancellation may not be possible.

6. Wrong Address or Delivery Failure

Please make sure your shipping details are correct at checkout. If an incorrect address was provided and the package cannot be delivered, reshipping costs may be the customer’s responsibility.

7. How to Contact Us

If you need assistance with an order, contact us:

Email: support@shopgivables.com
Website: https://shopgivables.com/contact/

Last updated: January 3, 2026
This policy is provided for general informational purposes and may be updated at any time.