1. Order Processing Time

All orders are processed Monday–Saturday (excluding holidays).

• Processing time: 1–2 business days
• You will receive a confirmation email once your order is placed
• Another email will be sent once your tracking number becomes available

If there is a delay due to stock, address error, or verification, we will contact you by email.

2. Shipping Time

After processing, most orders arrive within:

• United States: 6–11 days
• Canada, UK, EU: 7–12 days
• Australia & New Zealand: 7–15 days
• Rest of the world: 10–15 days

Delivery times are estimates and may vary due to customs, carrier delays, holidays, or high-volume seasons.

3. Tracking Your Order

Once shipped, your tracking number will be emailed to you. Tracking may take 24–72 hours to update after dispatch.

If your tracking shows no movement for several days, contact us — we’re happy to check it for you.

4. Incorrect Address

Please make sure your shipping address is correct when placing the order. We are not responsible for:

• Packages sent to an incorrectly provided address
• Orders marked as delivered but not received at the provided address

If your order has not shipped yet, email us immediately — we may still be able to update the address.

5. Lost, Delayed, or Stolen Packages

If your package is marked as delivered but you didn’t receive it:

• Check with neighbors or household members
• Look around your property and mailbox area
• Contact the local post office or delivery carrier

If the carrier confirms it cannot be located, contact us and we’ll do our best to help.

6. Customs, Duties & Taxes

International orders may be subject to import taxes or customs fees determined by your country. These charges, if any, are the customer’s responsibility.

7. Split Shipments

To get your items to you faster, some multi-item orders may ship separately. You will receive a tracking number for each package.

8. Questions?

We’re here to help! If you have any questions about your shipment, contact us:

Email: support@shopgivables.com
Website: https://shopgivables.com

Last updated: January 3, 2026